Refund & Return Policy

Thank You For Choosing Our Services!

We strive to deliver exceptional service and ensure your satisfaction. This policy outlines the circumstances under which refunds or returns may be considered.

In General

Due to the nature of our services, we typically do not offer refunds or returns. Our services involve time and expertise invested on your behalf.

Special Circumstances

We understand that unforeseen situations may arise. In some limited cases, we may consider a refund or return at our sole discretion.

Requesting a Refund or Return

If you believe you qualify for a refund or return under the limited circumstances outlined above, please contact the PM assigned to you for registering the complaint through the WhatsApp group or drop an email at hello@luciensolutions.com. We will review your request and respond promptly.

Our Decision

Please note that all decisions regarding refunds or returns are at our sole discretion. We will consider the specifics of your situation and the nature of the service provided before reaching a decision.

Transparency Is Key

We encourage open communication throughout the service process. If you have any concerns or questions, please don’t hesitate to bring them to our attention as soon as possible. This allows us to address them proactively and potentially avoid situations that might lead to a refund request.

Your Satisfaction Matters

While we have this policy in place, our ultimate goal is your satisfaction. We will work diligently to deliver exceptional service and address any concerns you may have.