Privacy Policy
Privacy Policy for Lucien Solutions
Effective Date: 26 December 2024
Lucien Solutions is dedicated to maintaining the privacy and accuracy of personal data collected through our website https://www.luciensolutions.com ("website"). This Privacy Policy outlines how we collect, use, disclose, and protect the information provided to us.
This Policy shall be construed to be provided in compliance with the Information Technology Act 2000 and the rules framed thereunder (as amended from time to time) ("IT Act"). The words and expressions used in this Policy but not defined herein will have the meaning assigned to them under the IT Act. By accessing our website, you agree to the practices described in this Policy. By using or continuing to use our services, you confirm that you are 18 years of age or older and a natural person who is competent to enter binding contracts, in accordance with the provisions of the Indian Contract Act, 1872, as amended from time to time.
1. About This Privacy Policy
1.1 Commitment to Privacy
Lucien Solutions is committed to safeguarding the personal data of Website visitors, clients, and others who interact with us.
1.2 Scope of the Policy
This Policy applies where Lucien Solutions acts as a Data Controller, determining the purposes and means of processing personal data, or as a Data Processor, processing data on behalf of our clients.
Terminology
Throughout this Policy "we, "us", and "our" refer to Lucien Solutions. "you" or "Data Subject" refers to individuals whose data is processed by us.
2. How We Use Your Personal Data
We process personal data for a variety of legitimate business purposes. Below, we explain the categories of data collected, their sources, purposes for processing, and the corresponding legal bases:
We may collect information about your interactions with our website, including IP address, browser type and version, operating system, referral source, and navigation paths. Data about your activity on our website, such as duration of visits and pages viewed. The purpose is to analyze website performance, improving user experience, and tailoring communications. The legal basis is our legitimate interest in optimizing our services.
We may process data provided during account creation or communication, such as name, email address, company name, and contact details. The Purpose is for providing services, securing website functionality, maintaining backups, and communicating with you. The legal basis is performance of a contract or legitimate interest in business operations.
We may process data submitted during service use, including contact details and other professional information for the purpose of delivering services, enabling collaboration, and customer support for due performance of our contracts.
We may collect information submitted through inquiries or contact forms for the purpose of responding to inquiries, marketing services, and offering relevant solutions and the legal basis for it is consent or legitimate interest in responding to requests.
We may process data for subscription to email updates, push notifications, or newsletters for the purpose of sending relevant updates and promotional content. The legal basis for which is consent, which can be withdrawn at any time.
Data from communication, including emails and website contact forms, may be processed for the purpose of record-keeping and effective communication and the legal basis for it is legitimate interest in managing correspondence.
We may process any of your personal data where we purchase this data from a third party. This includes name, address, email, phone number, other contact details, employment details etc. Where we purchase data, we will ensure that the supplier has the appropriate lawful basis in place and is GDPR compliant. We will also ensure that we have appropriate evidence of consent where necessary or have an alternative appropriate lawful basis and GDPR compliance processes in place to allow us to use your data.
3. Our Legitimate Interests
Lucien Solutions processes data based on legitimate interests, balancing business needs with your privacy rights. Assessments ensure that data processing is fair and necessary for activities such as improving services, marketing, and securing data.
4. Sharing Your Personal Data
4.1 We may share data with service providers, partners, and affiliates to deliver our services effectively. These parties are required to uphold confidentiality and comply with applicable laws.
4.2 Data may be disclosed to authorities if required by law or to protect our legal rights.
4.3 When working with clients, data may be shared solely for the intended purpose of providing our services.
5. Retaining and Deleting Personal Data
We retain personal data only as long as necessary for its intended purpose or as required by law. Once data is no longer needed, it will be securely deleted or anonymized.
6. Cookies
Our website uses cookies to enhance user experience, analyze website usage and performance and deliver personalized content and advertisements. You may manage cookie preferences through browser settings.
7. Automated Processing
We may use automated systems to analyze contact details or determine the relevance of communication. These processes are designed to ensure efficient service delivery and are subject to strict safeguards.
8. Your Rights as a Data Subject
Under applicable laws, you have the following rights:
You have the right to receive confirmation regarding whether we process your personal data. If we do, you are entitled to access that data along with supplementary details, such as the purposes of processing, the categories of personal data involved, and the recipients of the data. Provided that the rights and freedoms of others are not impacted, we will supply a copy of your personal data upon request, typically within one month after verifying your identity.
You have the right to request correction of any inaccurate personal data concerning you. Additionally, considering the purposes of the processing, you may request the completion of any incomplete personal data.
In certain situations, you have the right to request the prompt deletion of your personal data. However, this right is subject to specific exceptions. We will make all reasonable efforts to inform any third party with whom your data has been shared about the erasure request and its implementation.
Under certain conditions, you have the right to request a restriction on the processing of your personal data. While the restriction is in place, we may continue to store your data but will only process it under the following circumstances: with your consent, for the establishment, exercise, or defense of legal claims, to protect the rights of another individual or entity, or for reasons of significant public interest. Right to Object: Challenge data processing based on legitimate interests.
If the legal basis for processing your personal data is:
(a) your consent;
(b) the necessity of processing for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract; and
(c) the processing is conducted through automated means,
you have the right to obtain your personal data from us in a structured, commonly used, and machine-readable format. However, this right does not extend to situations where it would negatively impact the rights and freedoms of others.
You have the right to withdraw your consent to the processing of your personal data at any time. If you have previously given consent for us to collect or process your personal data for marketing purposes, you can withdraw that consent by following the instructions provided in our communications or by contacting us directly. Please note that withdrawing your consent will not affect the legality of any processing we carried out before you withdrew your consent. Additionally, if you withdraw your consent, we may not be able to provide certain services or communications that rely on your consent, such as personalized marketing content or updates.
To exercise your rights, contact us at hello@luciensolutions.com.
9. Changes to This Policy
We may update this Policy periodically. Changes will be posted on this page with an updated effective date. We recommend reviewing this Policy regularly to stay informed.
10. Contact Us
For questions about this Policy or to exercise your rights, please contact us:
Email: hello@luciensolutions.com
Contact No: +91 637 685 7793